Lenovo Legion 5 Keyboard Defect Investigation Questionnaire

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Subject

Scott Hirsch Law Group, PLLC is currently investigating the Lenovo Legion 5 Laptops for issues involving keyboard failures. Please complete this questionnaire so that we may evaluate your potential claim(s). If you have any questions, you may write to info@scotthirschlawgroup.com or call (301) 569-1339.

First and Last Name

Email Address

Phone Number

City and State of Residence

What State Did You Purchase the Lenovo Legion 5 Laptop In?

Approximately, When Did You Purchase the Lenovo Legion 5 Laptop? (MM/YYYY)

Where Did You Purchase the Lenovo Legion 5 Laptop? (If Online, Please Provide the Website.)

Approximately How Much Did You Pay for the Lenovo Legion 5 Laptop?

Has Your Lenovo Legion 5 Laptop Keyboard Ever Failed or Become Unresponsive?

Yes

No

When Did You First Experience the Keyboard Failure or Unresponsiveness? Please provide the exact date, if known, or the closest approximate date.

Please Describe What Happened When You First Experienced the Issue.

How Often Does the Issue Occur?

Occasionally

Frequently

Constantly

Does the Issue Affect One Key or Multiple Keys, or the Entire Keyboard?

One key

Multiple keys

An Entire Row of Keys

The Entire Keyboard

Does the Issue Occur Without Warning?

Yes

No

Are You Still Experiencing the Keyboard Failure or Unresponsiveness?

Yes

No

Have You Attempted to Resolve the Issue Using Lenovo’s Troubleshooting Instructions, Including Resetting the Laptop?

Yes

No

Did the Troubleshooting Resolve the Issue?

Yes

No

Temporarily

Did You Report the Issue to Lenovo, the Retailer, or an Authorized Service Provider?

Yes

No

Please Describe the Response or Assistance You Received.

Did Lenovo or Another Service Provider Attempt to Repair or Replace the Keyboard?

Yes

No

Did the Same Issue Occur Again After the Repair or Replacement?

Yes

No

Did You Have to Pay for Any Repairs, Replacement Parts, or Other Expenses Because of the Issue?

Yes

No

Would You Be Able to Provide Purchase Records, Repair Records, Receipts, Photographs, Videos, or Other Documents Related to the Keyboard or the Issue? If yes, please send any available documents or materials to info@scotthirschlawgroup.com

Yes

No

Please Provide Any Other Details Concerning the Issue You Experienced With Your Lenovo Legion 5 Laptop.

Disclaimer: Submitting this form does not create an attorney-client relationship. All submitted information will be kept strictly confidential by Scott Hirsch Law Group PLLC.

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